Store regulations

Regulations of the online store www.kamaprops.com

§1 General Provisions

1.1. These regulations govern the rules of using the Online Store operated at www.kamaprops.com,

1.2. The online store operating at www.kamaprops.com (hereinafter referred to as the Kamaprops Online Store) is operated by Kamaprops Ltd., entered into the National Court Register maintained by the District Court in Kielce under number 0001069853, NIP: 9592041195, REGON: 388382877. (hereinafter referred to as "Kamaprops Ltd.").

1.3. Contact details of the entrepreneur, enabling the Buyer to contact the Seller: 1) postal address: 26-001 Maslow Pierwszy, ul. Lotnicza 34, POLAND;

2) telephone number +48 533 330 306;

3) e-mail address: info@kamaprops.com.

1.4. The Kamaprops online store regulations are permanently posted on the website www.kamaprops.com in a way that allows Customers to obtain, reproduce and record their content. The regulations are also made available to Customers before concluding an agreement.

§2 Definitions

The terms used in these regulations mean:

2.1. Consumer – a natural person within the meaning of Article 221 of the Civil Code,

2.2. Entrepreneur with consumer rights - this is a natural person concluding a contract directly related to their business activity, when the content of this contract indicates that it does not have a professional character for this person, resulting in particular from the subject of the business activity performed by them, made available on the basis of the provisions on the Central Register and Information on Business Activity,

2.3. Entrepreneur - means a natural person, a legal person or an organizational unit that is not a legal person, to whom the law grants legal capacity, conducting business or professional activity on their own behalf and performing a legal act directly related to their business or professional activity,

2.4. Service Provider/Seller – Kamaprops Ltd., entered into the National Court Register maintained by the District Court in Kielce under No. 0001069853, NIP: 9592041195, REGON: 388382877. (hereinafter referred to as "Kamaprops Ltd."),

2.5. Online Store – online store operated at www.kamaprops.com by Kamaprops Ltd.

2.6. Civil Code – Act of 23 April 1964 (Journal of Laws 2020, item 1740),

2.7. Goods and Services – all services provided and goods that are the subject of the sales agreement between the seller and the buyer,

2.8. Regulations – these regulations for the provision of services by electronic means within the meaning of Art. 8 of the Act on the provision of services by electronic means of 18 July 2002 (Journal of Laws 2020.344),

2.9. Customer/Buyer – a natural person, legal person or organizational unit that is not a legal person, to which special provisions grant legal capacity, who places or plans to place an Order within the Online Store using electronic means, including the Consumer, the Entrepreneur with consumer rights and the Entrepreneur,

2.10. Order – a declaration of will of the Customer, in which the Customer accepts the Seller's sales offer, which includes in particular the price, type, quantity of Goods or Services as part of the sale via the online store.

2.11. Consumer Rights Act - the Act of 30 May 2014 on consumer rights (Journal of Laws 2020.287).

§ 3 Rules of using the online store

3.1. Prices of all goods and services offered by the Store are gross prices (include VAT) and are expressed in Polish zloty. Any deviations from the Polish currency principle are clearly indicated.

3.2. Prices displayed on the Kamaprops store website, as well as descriptions of goods and services, constitute only commercial information and not an offer within the meaning of the Civil Code. They become binding only for the purposes of concluding a specific agreement upon confirmation of acceptance of the order for execution by the Seller.

3.3. The Seller uses discount codes in the Kamaprops online store, which authorize the purchase of goods with the discount provided on the coupon. Discount codes cannot be exchanged for a monetary equivalent.

3.4. Acceptance of these Regulations is required to place an order in the Kamaprops online store.

3.5. To successfully place an order in the Kamaprops Online Store, it is necessary to have a device with Internet access that allows you to browse websites, as well as a keyboard or other device that allows you to correctly fill out electronic forms. It is recommended to use the latest versions of web browsers: Firefox, Chrome, Internet Explorer, Microsoft Edge, Opera, Safari for OS X, etc.

3.6. The Online Store website uses Responsive Web Design (RWD) technology, which adapts the content of the website to the device on which it is displayed. The Store website is prepared to be displayed on both desktop computers and mobile devices.

3.7. The Kamaprops Online Store website has an SSL certificate – a secure communication encryption protocol.

§ 4 Terms of concluding a sales agreement

4.1. Orders in the Kamaprops online store can be placed by filling in the appropriate forms available on the store's website.

4.2. When placing an order, the Customer is required to provide correct personal data: name and surname, address, e-mail address and mobile phone number.

4.3. After receiving the order, the Seller confirms its receipt and at the same time informs about the acceptance of the Order for execution. Confirmation of the order is made by sending the Seller an appropriate e-mail message to the Customer to the address provided in the order form. At the moment of confirmation of the acceptance of the order for execution by the Seller, the agreement is considered to be concluded.

4.4. The content of the sales agreement is made available and recorded by making these Regulations available on the Online Store website, sending appropriate

information to the Customer's e-mail address provided when placing the order, referred to in §4 point 4.2.

4.5. Placing Orders in the Kamaprops Online Store is possible 24 hours a day, every day of the year.

§ 5 Payment method and payment deadline

5.1. In the Kamaprops online store, it is possible to pay in one of the following ways:

- bank transfer to the Seller's bank account,

- cash on delivery,

- cash payment upon personal collection.

- via payment services of external providers (imoje, PayPal)

5.2. After placing the order, the Customer receives by e-mail a bank account number to which the appropriate amount should be transferred. Once the payment is credited to the Kamaprops online store's bank account, the order is forwarded for execution.

5.3. The Kamaprops online store allows payment via the following external electronic payment services such as:

-ING imoje

-Paypal

5.5. The Customer is obliged to make the payment using one of the above-mentioned methods on the day of the conclusion of the sales agreement.

5.6. In the event of choosing cash on delivery, the Customer is obliged to make the payment upon receipt of the shipment.

§ 6 Delivery

6.1. The ordered goods are delivered to the territory of the Republic of Poland, all European Union countries and: Brazil, Canada, Cyprus, Iceland, India, Israel, Malta, Norway, South Africa, Switzerland, the United Arab Emirates, Great Britain, the USA. In the case of the need to place an order from other countries, the Kamaprops store will make every effort to make the purchase and shipment from the new country available if possible. The order is sent to the address indicated by the Customer in the order form.

6.2. The delivery time of the goods is indicated on the Kamaprops online store pages and is a maximum of 60 days. The Seller will make every effort to deliver the goods within the time specified in the product card in the online store. In the event that the goods cannot be delivered within the above-mentioned time, the Buyer will be informed immediately.

6.3. Delivery of the ordered Goods is carried out via:

- DPD Courier

- DHL Courier

- InPost Paczkomaty

- FedEx

- Orlen Paczka 

6.4. At the time of handing over the goods to the courier company, the Buyer is notified of this fact by sending an e-mail to the address provided in the order.

6.5. The Customer may also collect the ordered goods in person at the headquarters of Kamaprops Ltd.. In the case of personal collection, the buyer does not bear the costs of delivery of the goods.

6.6. The costs of delivery of the Goods, which in addition to the price for the Goods are borne by the Customer, are provided on the Store's website when placing the Order.

6.7. The cost of delivery of the goods in the case of choosing cash on delivery is covered in full by the Customer.

6.8. At the time of acceptance of the goods, the Customer is obliged to confirm their receipt. From that moment on, the goods become the property of the Customer.

§ 7 Withdrawal from the contract

7.1. A Buyer who is a Consumer or an Entrepreneur with consumer rights, who has concluded a distance contract or an off-premises contract, has the right to withdraw from the concluded sales contract within 14 days from the date of receiving the goods, without giving any reason.

7.2. In order to exercise the right referred to in the preceding point, the Buyer should notify the Seller by submitting a declaration of withdrawal on the form provided by the Seller. The declaration may be sent by post to the address: ul. Lotnicza 34, 26-001 Masłów Pierwszy, POLAND; or electronically using the electronic withdrawal form sent to the Seller’s email address info@kamaprops.com. To meet the withdrawal deadline, it is sufficient to send the declaration before its expiry. A declaration of withdrawal submitted after the deadline specified in §7 point 7.1 shall have no legal effect.

7.3. The withdrawal form (Annex No. 1 to these Terms and Conditions) is provided to the Buyer in paper form (included in the shipment documentation) and in electronic form (as an attachment to the email confirming acceptance of the order for processing).

7.4. In the event that the Consumer or the Entrepreneur with consumer rights submits a declaration of withdrawal electronically, the Seller shall promptly send confirmation of receipt of the withdrawal declaration (on a durable medium within the meaning of Article 2(4) of the Act of 30 May 2014 on Consumer Rights).

7.5. The Buyer shall bear the direct costs of returning the goods, in accordance with Articles 33 and 34(2) of the Act of 30 May 2014 on Consumer Rights. The Buyer is obliged to return the goods at their own expense. In the case of goods which, due to their nature, cannot be returned by ordinary postal service, the estimated return cost ranges from ___ PLN to ___ PLN, depending on the chosen carrier.

7.6. The Buyer is obliged to properly secure the returned goods in order to prevent damage during transport.

7.7. The Consumer or the Entrepreneur with consumer rights shall return the goods immediately, but no later than 14 days from the date on which they withdrew from the contract. The Seller may stipulate that, in the event of withdrawal, the goods subject to return will be collected by the Seller or a person authorized by the Seller.

7.8. If the delivered goods are incomplete or show signs of use beyond ordinary handling of the goods, the Seller reserves the right to refuse to accept the return shipment or to reduce the refunded amount by the value of the damaged goods.

7.9. In the event of withdrawal from the contract, all payments made by the Buyer, including the costs of delivering the goods to the Buyer (up to the amount of the cheapest standard delivery method available in the Online Store), shall be reimbursed to the Buyer’s bank account without delay, but no later than within 14 days from the date on which the Seller received the Buyer’s withdrawal declaration.

7.10. The reimbursement referred to in §7 point 7.9 shall be made using the same payment method that was used by the Buyer, unless the Buyer expressly agrees to a different method of reimbursement, which shall not involve any additional costs for the Buyer.

7.11. The right of withdrawal does not apply to contracts listed in Article 38 of the Act of 30 May 2014 on Consumer Rights.

7.12. By concluding the contract, the Consumer or the Entrepreneur with consumer rights confirms that they have read the content of these Terms and Conditions, including confirmation that they have been informed of the right to withdraw from the sales contract within 14 days from the date of receiving the goods.

§ 8 Complaints

8.1. The basis and scope of the Seller's liability towards the Customer for the non-conformity of the Product with the Agreement are specified in generally applicable provisions of law and the following provisions of the Regulations.

8.2. The Seller is obliged to deliver the product without defects.

8.3. In the event of finding mechanical damage, arising during delivery or in the event of submitting a complaint to the Seller, the Buyer should send information about this fact by mail to ul. Lotnicza 34, 26-001 Maslow Pierwszy, POLAND or by e-mail to info@kamaprops.com. In the notification, it is recommended to indicate the defect that the Customer believes the product has and, if possible, document the said defect, the date of occurrence of the defect, the request for a method of bringing the product into conformity with the agreement in accordance with art. 560 et seq. of the Civil Code and provide contact details. The above requirements are recommendations, their absence does not affect the effectiveness of the complaint.

8.4. The Seller will respond to the notification within 14 days of receiving the notification. Failure by the Seller to respond within the above period means that the Seller has deemed the complaint justified.

8.5. Detailed information on the possibility for a Customer who is a Consumer to use out-of-court methods of handling complaints and pursuing claims and the rules of access to these procedures are available at the offices and on the websites of district (municipal) consumer ombudsmen, social organizations whose statutory tasks include consumer protection, Voivodship Inspectorates of Trade Inspection and at the following websites of the Office of Competition and Consumer Protection:

8.5.1. http://www.uokik.gov.pl/spory_konsumenckie.php;

8.5.2. http://www.uokik.gov.pl/sprawy_indywidualne.php;

8.5.3. http://www.uokik.gov.pl/wazne_adresy.php.

8.6. A Customer who is a Consumer has in particular (but not exclusively) the following exemplary possibilities of using out-of-court methods of handling complaints and pursuing claims:

8.6.1. The Customer is entitled to apply to a permanent consumer arbitration court, referred to in art. 37 of the Act of 15 December 2000 on the Trade Inspection (consolidated text: Journal of Laws of 2019, item 1668, as amended), with a request to resolve a dispute arising from the concluded Sales Agreement. The regulations for the organization and operation of permanent consumer arbitration courts are specified in the regulation of the Minister of Justice of 6 July 2017 on

specifying the regulations for the organization and operation of permanent arbitration courts at the provincial inspectors of the Trade Inspection. (Journal of Laws of 2017, item 1356).

8.6.2. The Customer is entitled to contact the provincial inspector of the Trade Inspection, in accordance with art. 36 of the Act of 15 December 2000 on the Trade Inspection (consolidated text: Journal of Laws of 2019, item 1668, as amended), with a request for an out-of-court resolution of the dispute between the Customer and the Seller. Information on the rules and mode of the mediation procedure conducted by the provincial inspector of the Trade Inspection is available at the offices and on the websites of individual Provincial Inspectorates of the Trade Inspection.

8.6.3. The Customer may file a complaint via the ODR online platform: http://ec.europa.eu/consumers/odr/. The ODR platform is also a source of information on forms of out-of-court resolution of disputes that may arise between entrepreneurs and consumers.

8.7. Wedding Dress Return Policy.

8.7.1. If the product is not suitable for you in size or style, you may freely return it within 14 days of delivery. You have the right to return it without giving a reason as part of the withdrawal from the contract, according to the general rules arising from the regulations on distance contracts. The condition is that the items are unused, all tags are intact, and attached in the same place with no signs of removal. Remember to also return the products in the box we provided, so they will not be damaged during transport.

8.7.2. After tailoring alterations, the product is non-returnable.

8.7.3. The cost of return shipping is covered by the Buyer.

8.7.4. The returned product must be unused – it must be clean and odorless. All tags must remain intact and attached in the same place with no signs of removal. Failure to do so will result in the product being rejected. Please also remember to return the products in the box provided to prevent damage during shipping.

§ 9 Rules for publishing opinions

9.1. Each buyer/customer may publish opinions about goods/services in the appropriate place on the Store's website. The opinion should be written in Polish, observing the rules of correct Polish.

9.2. Opinions are subjective statements of Customers. The Seller is not responsible for their content.

9.3. The Buyer/customer declares that their statement does not violate applicable legal regulations or the rights of third parties. They bear full responsibility for the statements they have posted in the Kamaprops Online Store.

9.4. The submitted opinion is subject to verification by the seller in terms of checking whether the opinion does not contain content of a prohibited nature, i.e. in particular when the opinion violates applicable regulations, contains prohibited content, advertising content, personal data, violates copyrights, etc.

§ 10 Personal data

10.1. The Seller is the administrator of personal data.

10.2. The principles of personal data protection can be found in the Privacy Policy of the Kamaprops online store, available at www.kamaprops.com.

§ 11 Final provisions

11.1. The Seller reserves the right to introduce changes to these Regulations for important reasons. Any changes to the Regulations enter into force on the appropriate date indicated by the Seller, but not shorter than 7 days.

11.2. The amended Regulations bind the Buyer/Customer if the requirements specified in art. 384 and 384[1] of the Civil Code have been met, i.e. they have been properly notified of the changes and have not terminated the agreement within 14 calendar days from the date of notification.

11.3. In accordance with art. 8 sec. 3 item 2 letter b of the Act of 18 July 2002 on the provision of services by electronic means, the entity using the ABC online store website is obliged not to place illegal content on this page.

11.4. In matters not regulated by these regulations, the relevant provisions of the Civil Code and the Act of 30 May 2014 - on consumer rights will apply.

11.5. These Regulations are available at the internet address www.kamaprops.com. 11.6. Agreements with the seller are concluded in Polish.

11.7. The Regulations enter into force on 01.07.2025.

Appendix No. 1 to the Regulations.

SAMPLE FORM FOR WITHDRAWAL FROM THE AGREEMENT
[this form should be completed and returned only if you wish to withdraw from the agreement]

Addressee:

Kamaprops Ltd.

ul. Lotnicza 34

26-001 Maslow Pierwszy

Poland

I/We(*) hereby inform/inform(*) about my/our(*) withdrawal from the contract of sale of the following items(*) contract of delivery of the following items(*).

Date of conclusion of the contract(*)/receipt(*)

Name and surname of the consumer(s)

Address of the consumer(s)

Signature of the consumer(s)

[only if the form is sent in paper form]

Date

(*) delete where not applicable